Privacy Policy

Last updated: 21 July 2026

Pharmacy Weight Loss Coventry | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

Pharmacy Weight Loss Coventry is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our online pharmacy weight loss clinic services. Please read this policy carefully before using our services.

1. Who We Are

Pharmacy Weight Loss Coventry is a GPhC registered online pharmacy (GPhC No. 9012511) providing weight loss clinic services to patients in Coventry and across the UK. We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal identifiers: Full name, date of birth, gender, and contact details including address, phone number, and email address.
Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to safely process your weight loss treatment request.
Payment information: Payment card details processed securely through our payment provider. We do not store full card details on our systems.
Technical data: IP address, browser type, device information, and website usage data collected when you visit our website.
Communications: Records of any correspondence between you and our pharmacy team.

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatments and provide safe clinical care.
To process and dispense your prescription once approved by our pharmacist.
To arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval.
To maintain accurate pharmacy records as required by law and GPhC standards.
To communicate with you regarding your treatment, order status, or any clinical concerns.
To improve our services and ensure ongoing regulatory compliance.

Our lawful basis for processing health data is the provision of healthcare and the management of healthcare systems under Article 9(2)(h) of the UK GDPR. Other personal data is processed on the basis of contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly, including secure login and session management.
Analytics cookies: Help us understand website traffic and usage patterns so we can improve our services.
Functional cookies: Remember your preferences to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal information to any third party. We may share your data only in the following limited circumstances:

Healthcare professionals: With prescribers or other clinicians involved in your care where clinically necessary.
Delivery partners: Your name and delivery address are shared with our courier service solely to fulfil your medication order.
Payment processors: Secure payment providers handle transaction data in compliance with PCI DSS standards.
Regulatory bodies: We may disclose information to the GPhC, NHS bodies, or other authorities where we are legally required to do so.
IT and platform providers: Third-party software providers who support our website and pharmacy management systems, bound by data processing agreements.

All third parties who process data on our behalf are required to handle it securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer if required by law. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You may have the right to access the data we hold about you, request corrections if it is inaccurate, or in certain circumstances request its deletion. You may also have the right to restrict or object to how we process your data, or to receive a copy of your data in a portable format.

Please note that some of these rights may be limited where we have a legal or clinical obligation to retain information. To exercise any of your rights, please contact us using the details below and we will assess your request in accordance with applicable law.

8. Data Security

We take the security of your personal and health data seriously. We use appropriate technical and organisational measures, including encryption and secure access controls, to protect your information from unauthorised access, loss, or disclosure.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

Pharmacy Weight Loss Coventry
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.